© 2012 Pampered Pets. All rights reserved.
Q & A
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I've been using Pampered Pets going on 3 years now and I love them! The owner is a joy to work with, dependable as the day is long, and sweet as pie to your beloved pets. My two dogs adore her, and are more excited to see her when she comes to the house. The owner has also stayed over night to care for my fur kids and it is warmest piece of mind knowing that your house is safe and your pets are being cared by a loving person who cares for them as if they were her own. I love Pampered Pets and so do my dogs!!!
email: info@pamperedpetslb.com | call or text: (562) 221-8934
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Q: What type of animals do you pet sit?
A: We care for dogs, cats, birds, fish, rabbits, hamsters, guinea pigs, turtles, frogs, snakes, chickens…you name it; big or small, we care for them all!
Q: Do you have references?
A: Yes, we can provide you with a list upon request.
Q: Do I have to sign a contract?
A: Yes, we need a signed statement that you agree to let us into your home to care for your animals and that you are aware of and agree to our policies/procedures.
Q: What happens if my pet becomes injured or ill?
A: We are dedicated to the excellent care of your pet. In the event of an emergency, we will take your pet to the nearest animal hospital or your own vet. We will also contact you or your designated emergency contact.
Q: Can you give my pet medication?
A: We are able to give most pills, liquids, and topical medications to most pets. Our sitters are also able to give needle administered medications like insulin and allergy shots, and in some cases, sub-q fluids.
Q: How do you handle my keys?
A: Most clients have us keep their keys on file so we are ready for future service at a moments notice. If you require your key to be returned, there will be a $7 charge for future key pick up or drop off arrangements. If you live in a gated community, you will also be required to provide your sitter with a gate code or an access device.
Q: How do I know my keys are safe?
A: No identifying marks on put on your keys, neither name or address. When not in use we keep our clients keys in a locked safe.
Q: How much notice for cancellation do you need?
A: We require a minimum of 24 hours notice. Cancellations must be received by email or phone and be confirmed by us. We need at least 7 days notice for holiday cancellations. Same day cancellations are non-refundable.
Q: When and how do I pay?
A: Payment is required before or at the start of service. We accept cash, checks, and all major credit cards.
Q: Are there any extra charges for holiday care?
A: There is a additional charge of $7 for the day of the holiday itself. Holidays included are Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, and New Year’s Day.
-Monica P., May 2012
